Signed in as:
filler@godaddy.com
Privacy Policy
Roro Clothing Ltd Privacy Policy
Last updated: 01/04/2026
Roro Clothing Ltd (“Roro Clothing Ltd”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, place an order, contact us, subscribe to our marketing, or otherwise interact with us.
This policy is intended to help you understand:
- what personal data we collect;
- how we collect it;
- how we use it;
- the lawful bases we rely on;
- who we share it with;
- how long we keep it;
- your rights in relation to your personal data; and
how to contact us.
1. Important Information and Who We Are
Roro Clothing Ltd is the controller of your personal data for the purposes of applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us using the details at the end of this policy.
2. The Personal Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you, including:
Identity Data
- first name and last name;
- title;
- date of birth, if you provide it;
- username or account identifier.
Contact Data
- billing address;
- delivery address;
- email address;
- telephone number.
Financial and Transaction Data
payment information (processed securely by our payment providers);
- order details;
- purchase history;
- refunds and returns information;
- records of payments to and from you
.
Technical Data
- internet protocol (IP) address;
- browser type and version;
- time zone setting and location;
- browser plug-in types and versions;
- operating system and platform;
- device information;
Website usage and interaction data.
Profile Data
- your account login details;
- purchase preferences;
- interests;
- feedback;
- survey responses;
- wishlist or saved items, where applicable.
- Marketing and Communications Data
your preferences in receiving marketing from us;
- your communication preferences;
- records of emails, messages, or customer service enquiries.
User Content
- product reviews;
- comments;
- photos, videos, or other content you submit to us or tag us in connection with our brand, where permitted.
We may also collect, use, and share aggregated or anonymised data that does not identify you personally.
We do not intentionally collect special category personal data unless it is necessary and you choose to provide it to us.
3. How We Collect Your Personal Data
We collect personal data in a number of ways, including:
Direct interactions
You may give us your personal data by:
- creating an account;
- placing an order;
- subscribing to our newsletter or marketing;
- contacting us by email, contact form, live chat, or social media;
- entering a promotion, survey, or competition;
- leaving a review or submitting content.
Automated technologies
As you interact with our website, we may automatically collect Technical Data through cookies, server logs, pixels, and similar technologies.
Third parties
We may receive personal data about you from third parties such as:
- payment service providers;
- delivery and courier companies;
- analytics providers;
- ecommerce platform providers;
- advertising and social media partners;
- fraud prevention providers.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to do so.
Most commonly, we use your personal data to:
- register and manage your account;
- process and deliver your orders;
- manage payments, fees, returns, - refunds, and exchanges;
- communicate with you about your orders or enquiries;
- provide customer support;
- detect and prevent fraud or misuse of our website;
- improve our website, products, and services;
- administer promotions, giveaways, or surveys;
- send you marketing communications where permitted;
- measure and understand the effectiveness of our advertising and communications;
- keep business records and comply with legal obligations.
5. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following lawful bases:
Performance of a contract
Where we need to process your personal data to perform a contract with you, or to take steps at your request before entering into a contract, such as:
processing your order;
- taking payment;
- delivering your items;
- providing customer service relating to your purchase.
- Legitimate interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as:
- running and improving our business;
- securing our website;
- preventing fraud;
- understanding customer behaviour;
- improving user experience;
- defending legal claims.
Legal obligation
Where we need to comply with a legal or regulatory obligation, such as:
- keeping accounting and tax records;
- responding to lawful requests from regulators or authorities;
- complying with consumer protection obligations.
Consent
Where you have given us your consent, such as for:
- certain marketing communications;
- certain cookie or tracking technologies, where required.
You can withdraw consent at any time, but this will not affect the lawfulness of processing carried out before withdrawal.
6. Marketing Communications
We may send you marketing communications by email, SMS, or similar electronic means where you have consented, where you have requested them, or where otherwise permitted by law.
You can opt out of marketing at any time by:
- clicking the unsubscribe link in our emails;
- replying STOP to a text message, where applicable; or
- contacting us directly.
Even if you opt out of marketing, we may still send you service-related communications, such as order confirmations, shipping updates, or important changes to our terms or policies.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- ensure the website functions properly;
- remember your preferences;
- analyse website traffic and usage;
- improve your shopping experience;
- personalise content and advertising;
measure the effectiveness of advertising campaigns.
Some cookies are necessary for the Site to function, while others are optional.
For more information, please see our Cookie Policy or cookie banner settings, where applicable.
8. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary for the purposes set out in this policy, including:
- ecommerce and website platform providers;
- payment processors;
- fraud detection and prevention providers;
- shipping, fulfilment, and courier companies;
- IT, hosting, and security service providers;
- analytics and search engine providers;
email, CRM, and marketing platform providers;
- customer support providers, including live chat or AI-assisted support tools;
professional advisers such as lawyers, accountants, insurers, and auditors;
regulators, law enforcement bodies, courts, or government authorities where required.
We require third parties to respect the security of your personal data and to process it in accordance with the law.
We do not sell your personal data.
9. International Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where we transfer your personal data internationally, we will take appropriate safeguards to ensure that your personal data remains protected in accordance with applicable data protection law.
These safeguards may include the use of adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
10. Data Security
We have put in place appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorized access, alteration, disclosure, or misuse.
We also limit access to your personal data to those employees, contractors, agents, and service providers who have a business need to know it.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, regulatory, tax, accounting, or reporting requirements.
We may retain certain information for longer where necessary to:
- resolve disputes;
- enforce our agreements;
prevent fraud or abuse; or
comply with legal obligations.
When personal data is no longer required, we will securely delete or anonymise it where appropriate.
12. Your Legal Rights
Depending on your circumstances and applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- object to processing based on legitimate interests or direct marketing;
- request restriction of processing;
- request transfer of your personal data to you or a third party;
- withdraw consent where processing is based on consent;
lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority.
We may need to verify your identity before responding to your request.
13. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal data from children without appropriate consent where required.
If you believe that a child has provided us with personal data inappropriately, please contact us and we will investigate.
14. Third-Party Links
Our website may contain links to third-party websites, plug-ins, applications, or social media platforms. If you follow those links or enable those connections, third parties may collect or share data about you.
We do not control third-party websites and are not responsible for their privacy practices, content, or security. We encourage you to read the privacy policies of any third-party websites or services you visit.
15. Social Media and User-Generated Content
If you interact with us on social media, tag us, send us messages, enter a giveaway, or submit reviews, photos, videos, or other content in connection with our brand, we may collect and use that information in accordance with this Privacy Policy and any specific terms that apply to the relevant campaign, promotion, or submission.
Please only share content with us that you are comfortable making available and that you have the right to share.
16. Fraud Prevention and Automated Decision-Making
We may use your personal data, and share relevant personal data with fraud prevention and payment service providers, to detect, prevent, and investigate suspected fraud, abuse, chargebacks, or other unlawful activity.
Some of these checks may involve automated processing, such as payment verification, risk scoring, or fraud screening carried out by us or our service providers. Where such processing is used, it is designed to protect both you and our business from fraudulent transactions and misuse of our services.
17. How We Protect Your Personal Data
We have put in place appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, alteration, disclosure, or destruction.
These measures may include:
-secure hosting and access controls;
- encryption or tokenisation where appropriate;
-restricted access to personal data on a need-to-know basis; and
- monitoring and security procedures designed to detect suspicious activity.
However, no website, platform, or method of internet transmission is completely secure, and we cannot guarantee absolute security.
18. International Transfers
Some of our service providers may store or process personal data outside the
United Kingdom.
Where we transfer personal data internationally, we will take appropriate steps to ensure that your personal data remains protected in accordance with applicable data protection law. These safeguards may include:
- transferring data to countries recognised as providing an adequate level of protection;
- entering into approved standard contractual clauses; or
relying on other lawful transfer mechanisms available under applicable law.
19. Data Retention
We will keep your personal data only for as long as reasonably necessary for the purposes for which we collected it, including to:
- fulfil orders and provide customer support;
- maintain accounting, tax, and business records;
r- esolve disputes and enforce agreements;
- investigate fraud, misuse, or chargebacks; and
comply with legal, regulatory, or reporting obligations.
When personal data is no longer needed, we will securely delete it or anonymise it where appropriate.
20. Your Legal Rights
Subject to applicable law, you may have the right to:
request access to the personal data we hold about you;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
object to processing based on legitimate interests or direct marketing;
- request restriction of processing;
- request transfer of your personal data to you or a third party where technically feasible;
withdraw consent where processing is based on consent; and
lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority.
We may need to verify your identity before processing a request. We may also refuse or limit a request where permitted by law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing message or by contacting
21. Marketing Choices us.
Where we send SMS or similar marketing communications, you may opt out by following the unsubscribe instructions provided in the message.
Please note that even if you opt out of marketing, we may still send you non-marketing communications relating to your orders, account, returns, service updates, or important legal notices.
22. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal data from children without appropriate consent where required by law.
If you believe a child has provided us with personal data inappropriately, please contact us and we will investigate.
23. Complaints
If you have concerns about how we use your personal data, we would appreciate the opportunity to address them first.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) in the United Kingdom, or to another relevant supervisory authority in your jurisdiction.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations.
Any changes will be posted on this page and, where appropriate, notified to you by other means.
25. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or wish to contact us about personal data matters, please contact:
Roro Clothing Ltd
Email: sales@roroclothing.com
Registered address: Store Room 10, 35 Engineer Lane, Gibraltar, GX11 1AA
If you would like to make a data protection request, please include enough information for us to verify your identity and understand your request.